New process should make reporting a comprised account a bit easier.
It could happen to you. It could happen to your guildmates. everyone has heard the horror stories about a WoW account being compromised. Your password doesn’t work. Your gold is gone. Your items have vanished. what do you do? well, now you head straight to Blizzard’s new Account Recovery page from a secure computer and hopefully solve the problem without the need to call the Billing and Account Services department!
So how does it work? If your account has been hacked, head over to the Account Recovery page, answer some questions only you should know the answer to, and Blizzard with automatically reset your password via e-mail and submit a ticket to start an investigation. hopefully, this will drastically speed up the process of restoring your account to its former glory.
So, what are your thoughts on this new system? Also, do you have an authenticator to protect your account?